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“Then, talk about how the product or service that you are trying to sell can help busy people. When it comes to this, Michael Melhado encourages us to use what he calls “The ABC Philosophy”, which stands for Acknowledge, Bridge and Close. Unfortunately, part of the job is to take setbacks, which are disappointing, but to process the knock-back, learn from it and move forward with resilience and tenacity is great.”Īs well as resilience, Michael also suggests that you look for potential sales advisors with the following values.Ī key part of contact centre sales is objection handling. Michael said: “It’s great to have somebody who is tenacious. So we asked Michael Melhado, the Director of Luther Marketing Group: “What do you like to look for in a sales advisor?” Extroverts will sometimes do this just because they know all of the information and like to talk.” “While you might be really knowledgeable, remember the value of pull communication, which is to ask questions rather than bombard the customer with information whether they’ve asked for it or not. But if you like to talk a bit too much, then it can get in the way of your ability to listen to the customer.” N4,000,000 Annually (can be negotiated for deserving candidate).However, hiring extroverts does come with a warning, as Carolyn Blunt, MD at Ember Real Results, adds: “Contact centres often attract extroverts, which is generally great in terms of the energy they bring.
#Callcenter sales manager software
Should have 4-5 yrs continuous working experience in software and IT Product Sales in Nigeria (without any break).Knowledge and Experience required: (Years and Kind of exposure): Should have demonstrated exceptional sales track record in Records Management and Storage Services.Should have been into sales profession all throughout his/her career.Have respective domain expertise in Records Archival, Library Management, etc.Qualifications - (Additional - Preferred): Complying to all norms of Intelics Solutions.Reporting on sales achievement, projections, daily weekly, monthly sales target vs achievement, etc.Account management, handling client queries, escalations, etc.Daily followup with customers for sales closure.Meeting customers and understanding how are records stored currently and positioning Intelics Records Storage services delivering value adds to right authority at customer.Understanding customer requirement, costing and effective proposal sharing with customer.Maintenance of accounts across SPANCO Sales Process in Sales Force.Responsible for tracking customer escalation and its resolution with Operations team.Responsible for imparting product and market updates (competition) to cross-functional teams.Responsible for coordinating with reporting manager, legal and commercial team for complete agreement closure with customer.Responsible for achieving monthly Annual Operating Plan.Coordinating with internal cross functional team in designing & presenting solution to customers.Experience of drafting proposal on IT Solutions and consulting assignments.Maintaining HOT/WARM/COLD Prospects in sales force daily.
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Developing relationship with CXOs and presenting Intelics Products and Services to customers’ post understanding their requirements through honest consultancy in bridging the gaps.Daily/weekly/monthly reviews with the reporting officers in Nigeria as well as global team in India.Comfortable handling sales force and daily reporting on accounts covered in Sales Force.Responsible for achieving monthly sales targets on total number of cartons for records Storage and corresponding revenue targets.Candidate should have worked on large size deals in Voice and Non Voice BPO Services.Data capture, document audits, etc, Call Center Services, Finance and Accounting Services, etc) Responsible for generating prospects in Business Process Outsourcing for Voice and Non Voice Services like Document Scanning, Digitization, Document Processing i.e.Personal Responsibility / Performance Measures